Frequently Asked Questions - General
Where are you located?
We are conveniently located near the corner of W. El Camino Real and Mary Avenue, on the south side of El Camino. If you are facing our hospital, our neighbors are Larry Hopkins Honda to the right, and Cranberry Hill Mercantile to the left.
Your parking lot is full sometimes- do you have additional parking available?
If our front parking lot is full, you can drive around to the back. Our back parking lot can be accessed either through the alley to the left of Cranberry Hill Mercantile, or from Mary Avenue through the alley to the left of Happy's Mini-Mart.
Do I need to make an appointment?
Appointments are preferred, so that our clients can be seen in a timely and efficient manner. We do understand that emergencies do occur, and you are welcome to bring your pet in any time during our normal business hours. However, an emergency fee may be charged if there is not an appointment time open.
How can I make an appointment?
There are several ways to make an appointment. You can call us at (408) 736-8296 during our regular business hours (at the top of this page) or you can leave a message after-hours and we will return your call promptly. You can e-mail us with some dates and times you prefer, and we will get back to you within 24 hours. Or, if you have a Pet Portal (a free service for our clients, accessed by the Pet Portal login at the top of this page) you can make an appointment request and we will get back to you within 24 hours. If you need a same-day or emergency appointment, please call us.
Do you do house calls?
We do house calls on a non-emergency basis. Additional fees apply. Please call us if you would like to discuss or schedule a house call appointment.
How can I order a prescription refill?
You can call us, e-mail us, or if you have a Pet Portal, you can use the prescription refill function there. Please note: federal law requires that your pet have had an examination by a veterinarian within the past 12 months to continue refills on prescription medications.
Can I use an online or local pharmacy?
Yes, you may use our online pharmacy, or we will gladly write you a prescription to use at the pharmacy of your choice. If you choose another pharmacy, for your pet's protection, please make sure it is VIPPS Certified and licensed in the state of California. However, it may be worth comparing prices: in our last comparison, our in-clinic price for Frontline Plus (a non-prescription flea preventive) in the most popular size for dogs was less per dose than 1-800-PET-MEDS. We can also mail items directly to you for a small fee (around $5 for USPS Priority Mail). Plus, if you buy your prescriptions and over-the-counter medications from us or our online pharmacy, you will know that you are getting the authentic product straight from the manufacturer. Many manufacturers will not guarantee their products if they are not sold through veterinarians.
What forms of payment do you accept?
We accept cash, check, Visa, Mastercard, and Discover. We also accept CareCredit, which is a healthcare financing credit card. You can apply in our office, or online at www.carecredit.com.
Can I make payments?
Payment is required at the time of service. For your convenience, we accept a variety of payment options (see previous question).